Refund policy

You can easily initiate your Return or Exchange request through our self-service portal: Return & Exchange Portal
Returns: You can request a return within 4 days from the date of delivery.
Exchanges: If you need a different size or product, exchange requests must also be made within 4 days of receiving your order.
If we are unable to arrange a return pickup from our side, you will need to courier the product to our return address at your convenience. The company will reimburse ₹120 towards the return courier charges.

Item Pickup: Once your request is accepted, we will arrange a pickup for the item.
Quality Check (QC): After the returned product reaches our warehouse, it will undergo a mandatory Quality Check. The item must be unused, unwashed, and have all original tags and packaging intact.
Approval:
- For Returns: Once the item passes the quality check, we will initiate your refund.
- For Exchanges: Once the item passes the quality check, your new exchange item will be dispatched.
- Important: During reverse pickup, it is mandatory to record a video from handing over the parcel to the pickup executive until the parcel is fully packed/sealed. If the warehouse receives a wrong, empty, or different product and the required video is not available, the refund request may be rejected.

Refund Timeline
- Once the product is picked up from your address, the refund amount will be credited to your account within 30 days from the date of pickup.