Refund policy

Return & Exchange Window

  • Returns: You can request a return within 4 days from the date of delivery.

  • Exchanges: If you need a different size or product, exchange requests must also be made within 4 days of receiving your order.

The Process

  1. Item Pickup: Once your request is accepted, we will arrange a pickup for the item.

  2. Quality Check (QC): After the returned product reaches our warehouse, it will undergo a mandatory Quality Check. The item must be unused, unwashed, and have all original tags and packaging intact.

  3. Approval:

    • For Returns: Once the item passes the quality check, we will initiate your refund.

    • For Exchanges: Once the item passes the quality check, your new exchange item will be dispatched.

    • Important: During reverse pickup, it is mandatory to record a video from handing over the parcel to the pickup executive until the parcel is fully packed/sealed. If the warehouse receives a wrong, empty, or different product and the required video is not available, the refund request may be rejected.

Refund Timeline

  • After the quality check is successful and the refund is initiated, the amount will be credited back to your account within 3 working days.